phmaya Terms and Conditions

To create an account on phmaya, you must be at least 21 years of age and a resident of the Philippines. By completing the registration process, you confirm that all information you have provided is accurate, complete, and up to date. You are solely responsible for maintaining the confidentiality of your login credentials, including your password, and for all activity that occurs under your account. phmaya reserves the right to request identity verification documents at any time, including a valid Philippine government-issued ID, to confirm your eligibility and protect the integrity of the platform. If we discover that any information provided during registration is false or misleading, your account may be suspended or permanently closed without prior notice. Each person is permitted to hold only one account — creating multiple accounts for the same individual is strictly prohibited and may result in the forfeiture of any associated balances. If you suspect that your account has been accessed without your authorisation, you must notify our support team immediately at [email protected].

The phmaya platform is provided exclusively for personal entertainment purposes and may not be used for any commercial, business, or professional activity. You agree to use the platform in a lawful manner and in full compliance with all applicable laws and regulations in the Philippines. Any attempt to manipulate game outcomes, exploit software vulnerabilities, use automated tools or bots, or engage in any form of collusion with other players is strictly forbidden and will result in immediate account termination. You must not use the platform in a way that could damage, disable, overburden, or impair its infrastructure or interfere with the experience of other users. phmaya reserves the right to monitor account activity and to take appropriate action — including account suspension, balance forfeiture, and reporting to relevant authorities — if any prohibited behaviour is detected. All content available on the platform, including game software, graphics, and text, is the intellectual property of phmaya or its licensed providers and may not be copied, reproduced, or distributed without written permission. By using the platform, you acknowledge that online gaming carries inherent financial risk and that you are participating voluntarily and at your own discretion.

All financial transactions on phmaya are conducted in Philippine pesos (PHP) and processed through supported local payment channels including GCash, Maya, and direct bank transfer to major Philippine banks. You are responsible for ensuring that the payment details you provide are accurate and belong to an account registered in your own name — third-party deposits and withdrawals are not permitted. Minimum and maximum transaction limits apply and are displayed within your account dashboard at the time of each transaction. Withdrawal requests are subject to identity verification, and phmaya reserves the right to request supporting documentation before processing any cashout. Processing times vary by payment channel and are outlined in detail on the Withdrawal page. phmaya does not charge hidden fees on standard withdrawals, but your bank or e-wallet provider may apply their own charges, which are outside our control. Any funds deposited into your account that are found to be associated with fraudulent activity, chargebacks, or unauthorised transactions will be reversed and the account will be subject to immediate review.

phmaya is committed to promoting safe and responsible gaming practices for all players in the Philippines. We strongly encourage all users to set personal deposit and session time limits to help manage their gaming activity in a healthy and sustainable way. If you feel that your gaming behaviour is becoming difficult to control, we urge you to visit our Responsible Gaming page for guidance, self-assessment tools, and information on support organisations available in the Philippines. Players who wish to take a break from the platform may request a temporary self-exclusion by contacting our support team directly. phmaya will never use manipulative design or pressure tactics to encourage players to spend beyond their means — our goal is to provide entertainment, not to exploit vulnerable individuals. We reserve the right to proactively restrict or close accounts where we identify patterns of behaviour that suggest a player may be experiencing harm from their gaming activity. Responsible gaming is a shared responsibility, and we ask all players to engage with the platform mindfully and within their personal financial means.

phmaya provides the platform on an "as is" and "as available" basis and makes no warranties, express or implied, regarding the uninterrupted availability, accuracy, or fitness for a particular purpose of any content or service offered. To the fullest extent permitted by applicable Philippine law, phmaya shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the platform, including but not limited to loss of funds, loss of data, or loss of profits. We are not responsible for any technical failures, connectivity issues, or interruptions caused by factors outside our reasonable control, including internet service disruptions, device malfunctions, or third-party payment provider outages. In the event of a game malfunction or error that results in an incorrect display of winnings, phmaya reserves the right to void the affected round and return the original stake to the player's account. Nothing in these Terms and Conditions shall limit our liability for fraud, gross negligence, or any other liability that cannot be excluded under Philippine law. Your use of the platform constitutes your acceptance of these limitations, and if you do not agree, you should discontinue use of the platform immediately.

phmaya reserves the right to update, modify, or replace any part of these Terms and Conditions at any time, and such changes will take effect immediately upon publication on this page. It is your responsibility to review this page periodically to stay informed of any updates that may affect your rights or obligations as a platform user. Continued use of the platform after any changes have been posted constitutes your acceptance of the revised Terms and Conditions. Where changes are material or significantly affect user rights, we will make reasonable efforts to notify registered users via the contact information associated with their account. If you do not agree with any updated terms, you must stop using the platform and may request account closure by contacting our support team. These Terms and Conditions are governed by the laws of the Philippines, and any disputes arising from your use of the platform shall be subject to the jurisdiction of the appropriate Philippine courts. For any questions about these terms, you may reach our support team at [email protected].